Terms & Conditions

XPRE ("XPRE", "we", "us") is operated by [COMPANY NAME], company number [COMPANY NUMBER], registered at [REGISTERED ADDRESS]. These Terms & Conditions form a binding agreement between you and us and govern your access to xpre.ai, the XPRE platform, and everything you compose, buy, host or deploy through it.

By creating an account, making a purchase, or using any part of the platform, you accept these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. If you do not accept these terms, do not use the platform.

The following documents are incorporated by reference and form part of this agreement: the Privacy Policy, the Acceptable Use Policy, the Refund & Cancellation Policy, and, where you sell on the platform, the Creator & Seller Terms.

• Platform — the XPRE web application, composer, build studio, admin tooling, APIs and supporting infrastructure.
• Module — a pre-built functional component in the XPRE library (for example marketplace, live streaming, meetings, wallets) that can be selected into a build.
• Build — a saved configuration of modules, branding and settings you compose in the platform.
• Site — a deployed instance of a Build served at an XPRE subdomain or a custom domain.
• Tenant — the isolated data and configuration scope belonging to a single Site.
• Code Drop — a codebase-only product sold through the platform by us or by a Creator.
• Creator — a verified developer or seller who lists Modules, services or Code Drops on the platform.

You must be at least 18 years old and legally able to enter into contracts. We do not permit anonymous accounts: you must register with a valid email address and keep your details accurate.

• You are responsible for all activity under your account, including activity by team members you invite.
• You must keep credentials confidential and enable two-factor authentication where we require it for elevated roles.
• Tell us immediately at support@xpre.ai if you suspect unauthorised access.
• We may refuse, suspend or close accounts that breach these terms, present fraud or sanctions risk, or are used to circumvent a prior suspension.

XPRE sells three distinct things. Which one you buy determines what we owe you.

• Source — a one-off licence to a codebase. You receive the code and run it wherever you choose. We do not host it, monitor it, patch it or support its production operation unless you separately buy a support plan.
• Hosted — we deploy and run your Site on our infrastructure under a recurring subscription. Platform-level updates, security patching and infrastructure operation are included. You remain responsible for your content, your users and your commercial decisions.
• Managed — Hosted plus the additional services described on your plan or order form, which may include configuration changes, priority support and agreed change windows.

Module availability, feature scope and pricing shown on the site may change. The scope that applies to you is the scope shown at checkout for your plan, plus any written order form we agree with you.

We grant you a non-exclusive, non-transferable, worldwide licence to use the Modules and platform templates included in your purchase, for the purpose of operating your own Sites or products, for as long as your plan is active (or perpetually for a Source purchase, subject to these terms).

You may not:

• Resell, sublicense or redistribute XPRE Modules, templates or platform code as a competing library, template marketplace or site-builder product.
• Remove or obscure copyright, licence or attribution notices in supplied code.
• Reverse engineer the platform to extract non-public components, other than as permitted by law.

We retain all rights in the platform, the Module library, our templates, brand and documentation. You retain all rights in your own content, data, trade marks and any code you write. You grant us a limited licence to host, copy, transmit and display your content solely to operate the platform and deliver your Sites.

• Prices are shown in the currency selected at checkout and, unless stated otherwise, exclude VAT and other applicable taxes, which are added where required.
• Subscriptions renew automatically at the end of each billing period until cancelled. You authorise us and our payment processor to charge your saved payment method.
• One-off purchases (Source licences, Code Drops, domains, add-ons) are charged at the time of order.
• Payments are processed by Stripe. We do not store full card details.
• If a payment fails we may retry, and may suspend Sites or downgrade access after a reasonable notice period. Sustained non-payment may result in termination and deletion of hosted data.
• We may change prices for future billing periods on at least 30 days' notice. Continuing to use the plan after the change takes effect constitutes acceptance.

Cancellations and refunds are governed by the Refund & Cancellation Policy.

Where you buy a domain through XPRE, we act as a reseller of an accredited registrar. We are not the registry and we do not control registry policy.

• You must provide accurate registrant contact details and keep them current. Inaccurate WHOIS data can cause suspension or cancellation by the registrar or registry.
• Registration is subject to ICANN policies, registry rules and the registrar's own agreement, all of which apply to you directly.
• Registrations are effective only once confirmed by the registry. Availability and price quoted before purchase are indicative until confirmed.
• Domains are not refundable once registered. See the Refund Policy.
• Renewals may be charged automatically to keep your Site online. If you disable auto-renewal, expiry, redemption fees and loss of the domain are your responsibility.
• Transfers away are permitted subject to registry lock periods and any outstanding balance on your account.
• You are responsible for ensuring your chosen domain does not infringe third-party rights, and you accept any registry dispute procedure (including UDRP) that applies.

We aim to keep Sites available continuously, but standard Hosted plans are provided without a contractual uptime guarantee. Planned maintenance, provider outages, DNS propagation and third-party failures can affect availability. Formal service levels, response times and remedies are available only under an Enterprise or Managed agreement.

• We may impose fair-use limits on bandwidth, storage, compute, streaming minutes, email volume and API calls, and may contact you about upgrading if you consistently exceed them.
• We may perform emergency maintenance without notice where required for security or stability.
• You are responsible for maintaining your own backups of business-critical content you upload or generate.

The platform depends on third-party providers, which may include payment processing, cloud hosting and CDN, domain registration, email delivery, AI model providers, video and streaming infrastructure, and analytics. Their availability, policies and pricing are outside our control.

Where you connect your own third-party accounts (for example a code repository, payment or email account), you authorise us to access them for the purposes you select, and your use of those services remains subject to their own terms.

Parts of the platform use AI models to generate copy, configuration suggestions, branding, code scaffolding and support answers. AI output can be inaccurate, incomplete or unsuitable for your circumstances.

• You are responsible for reviewing AI output before relying on it or publishing it.
• We make no warranty that AI output is original, non-infringing, secure or fit for any particular purpose.
• Do not submit personal data, credentials or confidential third-party information into AI prompts unless you are entitled to do so.
• AI output is not legal, financial, tax or professional advice.

You are solely responsible for the content, products, services and users of your Sites, and for complying with the laws that apply to your business — including consumer protection, distance selling, data protection, tax, gambling, age verification and marketing rules.

Where your Site processes personal data of your own users, you act as controller for that data and we act as processor on your instructions. You must have a lawful basis for that processing and provide your users with your own privacy notice.

Your use of the platform must comply with the Acceptable Use Policy. Breach of that policy is a material breach of these terms.

The platform includes marketplaces where independent Creators list modules, services and Code Drops. Except where we are expressly the seller, we act as an intermediary and payment facilitator, not as a party to the contract between you and the Creator.

• We verify Creators to the standard described on the marketplace pages, but verification is not a warranty of quality, security or fitness for purpose.
• Disputes between buyers and Creators should first be raised through the in-platform dispute process. We may mediate, hold funds, reverse payouts or remove listings.
• Selling on the platform is additionally governed by the Creator & Seller Terms.

You may cancel your subscription at any time from your account. We may suspend or terminate access where you materially breach these terms, where non-payment persists, where required by law or a provider, or where continued operation presents a security, legal or fraud risk.

• Where practical we will give notice and an opportunity to fix the problem before suspending.
• For serious breaches (illegal content, attacks on infrastructure, fraud) we may suspend immediately.
• After termination we will keep your hosted Site data available for export for 30 days, after which it may be permanently deleted.
• Domains you own remain yours and can be transferred out, subject to registry rules and any unpaid balance.
• Accrued fees remain payable. Perpetual Source licences survive termination provided they were not obtained in breach of these terms.

We provide the platform with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the platform, Modules, templates, demos, benchmarks, savings estimates and AI output are provided "as is" and without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Pricing comparisons, cost calculators and savings figures shown on the site are illustrative estimates based on published third-party pricing and stated assumptions. They are not a quotation, forecast or guarantee of outcome.

Nothing in these terms limits your statutory rights as a consumer where those rights apply.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law:

• We are not liable for loss of profit, revenue, business, goodwill, anticipated savings, or for loss or corruption of data, or for any indirect or consequential loss.
• Our total aggregate liability arising out of or in connection with this agreement is limited to the greater of (a) the total fees you paid to us in the 12 months before the event giving rise to the claim, and (b) GBP 100.
• We are not liable for failures caused by third-party providers, your own configuration choices, your users, or events outside our reasonable control.

You will indemnify us against claims, losses, damages and reasonable costs arising from your content, your Sites, your products and users, your breach of these terms or the Acceptable Use Policy, and any infringement of third-party rights by material you upload, sell or deploy through the platform.

We may update these terms to reflect changes to the platform, the law or our providers. We will post the updated version here with a new effective date and, for material changes affecting paid plans, notify you by email or in-app at least 30 days before they take effect. Continuing to use the platform after that date constitutes acceptance.

• Notices to us should be sent to support@xpre.ai. Notices to you will be sent to the email on your account or shown in-app.
• You may not assign this agreement without our consent. We may assign it as part of a reorganisation or sale of the business.
• If any provision is found unenforceable, the rest remains in force.
• No failure to enforce a right is a waiver of it.
• This agreement, together with the documents it incorporates and any order form, is the entire agreement between us.
• Nobody other than you and us has rights to enforce this agreement.

This agreement and any dispute arising from it are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, save that consumers may bring claims in the courts of their place of residence where local law requires.